Privacy policy

Definitions and key terms

To help explain things as clearly as possible, the following terms are used with these meanings throughout this Privacy Policy:

• Cookie: small amount of data generated by a website and saved by your web browser to identify your browser, provide analytics, or remember preferences and login information.
• Company: when this policy mentions "Company," "we," "us," or "our," it refers to Ampersand, which is responsible for your information under this Privacy Policy.
• Country: where Ampersand or the owners and founders of Ampersand are based, in this case the United Kingdom.
• Customer: the company, organization, or person that signs up to use the Ampersand service to manage relationships with consumers or service users.
• Device: any internet-connected device such as a phone, tablet, computer, or other device used to visit Ampersand and use the services.
• IP address: the internet protocol address assigned to a device connected to the internet, which can often be used to identify the connection location.
• Personnel: individuals employed by Ampersand or under contract to perform a service on behalf of one of the parties.
• Personal Data: any information that directly or indirectly allows the identification of a natural person.
• Service: the service provided by Ampersand as described on this platform.
• Third-party service: advertisers, promotional partners, and others who provide content or services that may be relevant to you.
• Website: the Ampersand site at https://ampersandapp.co.
• You: a person or entity registered with Ampersand to use the services.

What information do we collect?

We collect information when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

• Name or username
• Email addresses
• Job titles
• Password

How do we use the information we collect?

Information we collect may be used in the following ways:

• To personalize your experience.
• To improve our website based on usage and feedback.
• To improve customer service and support.
• To process transactions.
• To administer contests, promotions, surveys, or other site features.
• To send periodic emails.

When does Ampersand use end user information from third parties?

Ampersand collects End User Data necessary to provide services to customers.

End users may voluntarily provide information they have made available on social media websites. If you do so, Ampersand may collect public information from those websites according to the privacy settings you have chosen there.

When does Ampersand use customer information from third parties?

We receive some information from third parties when you contact us. For example, if you submit your email address to show interest in Ampersand, we may receive information from fraud-detection providers.

We also occasionally collect information made publicly available on social media websites, subject to the privacy settings you choose on those services.

Do we share the information we collect with third parties?

We may share personal and non-personal information with advertisers, promotional partners, affiliated companies, business partners, or successors if a merger, asset sale, or reorganization occurs.

We may engage trusted third-party providers for hosting, database management, email handling, payment processing, customer service, marketing support, and service fulfillment. They may receive the information needed to perform those functions.

We may also share log-file data, including IP addresses, for analytics, research, auditing, reporting, legal compliance, safety, fraud prevention, and protection of rights.

Where and when is information collected from customers and end users?

Ampersand collects personal information that you submit directly to us and may also receive personal information from third parties as described above.

How do we use your email address?

By submitting your email address on this website, you agree to receive emails from us. You can opt out at any time using the unsubscribe link or similar option in those emails.

We only send emails to people who have authorized us to contact them, directly or through a third party, and we do not send unsolicited commercial email.

Email addresses may also be used for audience targeting on platforms like Facebook for people who have opted in to receive communications from us. Email addresses submitted only through order processing are used to send information related to that order.

How long do we keep your information?

We keep your information only as long as needed to provide Ampersand and fulfill the purposes described in this policy.

When the information is no longer needed and there is no legal or regulatory reason to retain it, we remove it from our systems or depersonalize it so you can no longer be identified.

How do we protect your information?

We use a variety of security measures to maintain the safety of your personal information when you place an order or submit data.

Sensitive or credit information is transmitted using SSL and stored only in secure payment-provider systems with restricted access. After a transaction, private payment details are not kept on file.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security against every breach or unauthorized disclosure.

Could my information be transferred to other countries?

Ampersand is incorporated in the United Kingdom. Information collected through the website or support interactions may be transferred to our offices, personnel, or third parties around the world and hosted in countries that may not have the same data-protection laws.

By using the service where permitted by law, you consent to the cross-border transfer and hosting of that information.

Is the information collected through the Ampersand service secure?

We use physical, electronic, and managerial procedures to help safeguard your information and prevent unauthorized access.

Even so, neither people nor security systems are foolproof. While we use reasonable efforts to protect your personal information, we cannot guarantee absolute security.

Can I update or correct my information?

The rights you have to request updates or corrections depend on your relationship with Ampersand. Personnel may update or correct information under internal employment policies.

Customers may contact us to update or correct personally identifiable information, change communication preferences, or delete personally identifiable information maintained on our systems by canceling an account.

Some historical or backup records may remain in non-erasable forms that are difficult or impossible to locate, but actively used databases and searchable media will be updated, corrected, changed, or deleted as soon as reasonably and technically practicable.

If you are an end user and want to update, delete, or receive information we have about you, you may do so by contacting the organization of which you are a customer.

Sale of business

We reserve the right to transfer information to a third party in the event of a sale, merger, bankruptcy, reorganization, or other transfer involving Ampersand or the part of the business related to the service, provided the receiving party agrees to follow this Privacy Policy.

Affiliates

We may disclose information, including personal information, to our corporate affiliates. Any information shared with affiliates will be treated in accordance with this Privacy Policy.

Governing law

This Privacy Policy is governed by the laws of the United Kingdom, without regard to conflict-of-laws provisions.

By using Ampersand or contacting us directly, you accept this Privacy Policy. Continued use of the website or services after changes are posted means you accept those changes unless otherwise required by law.

Your consent

By using our website, registering an account, or making a purchase, you consent to this Privacy Policy and agree to its terms.

Links to other websites

This Privacy Policy applies only to the Ampersand services. Links to other websites are governed by those websites' own rules and policies, and Ampersand is not responsible for their content, accuracy, or practices.

Cookies

Ampersand uses cookies to identify the areas of our website that you have visited and to enhance performance and functionality.

Most web browsers can disable cookies, but doing so may prevent parts of the website from functioning properly. Ampersand does not place personally identifiable information in cookies.

Blocking and disabling cookies and similar technologies

You may set your browser to block cookies and similar technologies, but doing so may block essential cookies, break features, and cause saved preferences or login details to be lost.

Kids' privacy

We do not address anyone under the age of 13 and do not knowingly collect personally identifiable information from anyone under 13 without verified parental consent.

If we learn that we have collected Personal Data from someone under 13 without appropriate consent, we will take steps to remove that information from our servers.

Changes to our Privacy Policy

We may change our service and policies and update this Privacy Policy to reflect them. Unless otherwise required by law, we will notify you before changes take effect and give you an opportunity to review them.

If you continue to use the service after the updates take effect, you will be bound by the updated Privacy Policy. If you do not agree, you may delete your account.

Third-party services

We may display or provide access to third-party content, applications, products, or services.

Ampersand is not responsible for the accuracy, completeness, legality, quality, or any other aspect of third-party services, and you use them at your own risk and subject to their terms.

Tracking technologies

• Cookies: used to enhance performance and functionality, although some features may become unavailable if cookies are disabled.
• Sessions: used to identify areas of the website that you have visited.

Information about General Data Protection Regulation (GDPR)

If you are from the European Economic Area, this section explains how and why we collect and use information from you and how we protect it.

What is GDPR?

GDPR is an EU-wide privacy and data-protection law that regulates how EU residents' data is protected and increases their control over personal data.

Ampersand uses GDPR controls as a baseline standard for operations worldwide, not only for EU-based businesses or residents.

What is personal data?

Personal data is any data relating to an identified or identifiable individual, including information that can identify a person alone or in combination with other information.

The Data Protection Principles include these requirements:

• Personal data must be processed fairly, legally, transparently, and in ways a person would reasonably expect.
• Personal data should only be collected for a specific purpose and used only for that purpose.
• Personal data should not be kept longer than necessary.
• People covered by GDPR have rights to access, copy, update, delete, restrict, or move their data.

Why is GDPR important?

GDPR adds stronger requirements and enforcement around the protection of personal data. Ampersand considers strong privacy practices important beyond legal compliance alone.

Individual data subject rights: data access, portability, and deletion

Ampersand is committed to helping customers meet GDPR rights requirements. Personal data is processed or stored with vetted, DPA-compliant vendors.

We may store conversation and personal data for up to six years unless your account is deleted. If the account is deleted, we dispose of data in line with our Terms of Service and Privacy Policy and do not keep it longer than 60 days.

We provide self-service access to data and customer data where possible, and our support team can answer questions about working with the API.

California residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of personal information we collect, how we use it, the sources we collect it from, and the third parties with whom we share it.

California residents may exercise the following rights:

• Right to Know and Access.
• Right to Equal Service.
• Right to Delete.
• Right to request that a business not sell the consumer's personal data.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires similar disclosures about the categories of personal information we collect, how we use it, the sources we collect it from, and the third parties with whom we share it.

CalOPPA users have the following rights:

• Right to Know and Access.
• Right to Equal Service.
• Right to Delete.
• Right to request that a business not sell the consumer's personal data.

Contact us

Do not hesitate to contact us if you have any questions.

• Via email: hello@ampersandapp.co